Travel Tourism & Hospitality

Today’s connected travellers are empowered and they view the travel experience holistically. They demand high quality digital and mobile experiences, competitive pricing across the value chain and expect to be recognized and responded to in real time according to their preferences or concerns.

SquadWInch delivers digital transformation and technology solutions and services for the ‘Travel, Hospitality and Leisure’ industry which includes Hotel & Lodging, Resorts & Vacations, Car & Truck Rental, Travel Management & Services, Recreation & Leisure and Health & Wellness clients all over the world. We possess a strong understanding of Travel & Hospitality since our inception. Unlike most of our competition, we have instituted a dedicated leadership group for this industry, since the beginning, resulting in several large multi-year client partnerships.

We understand that good experiences are central to a memorable holiday or business trip and hence focus on customer journey mapping and experience. There is a growing need to think beyond selling seats and rooms in the industry. eHailing for car rentals, unbundling of inventory and ancillary sales are rapidly becoming the mainstay of offerings owing to the growing customer demands. Top priority for industry remains getting closer to the customer by delivering exceptional and differentiated services that can convert an indifferent passenger or guest into a loyal customer.

From ideation to execution, our clients trust us and partner us through some of their most business critical programs that are:

    • Engaging travellers: by implementing digital platforms

    • Personalizing experiences: by integrating data for better targeting and contextually aware experiences across channels

    • Delighting customers: by providing seamless integration across channels for the connected traveller

    • Transforming core systems: by modernizing reservation and property management systems to help clients stay competitive